Terms & Shipping
Our website address: https://capecollection.com.au.
All prices are in Australian Dollars.
Delivery
We currently use CTI Logistics or Australia Post for shipping. Most goods are dispatched within 48 hours from the time your order is placed. Please allow extra time after weekends and public holidays as we do not dispatch at these times. We endeavour to process your order to the best of our ability but please understand there can sometimes be unforeseen circumstances creating delay. Perth Metro WA 2 working days. All other states please allow 4 – 7 working days. Please add an extra 2 days for rural areas. A Signature will be required on delivery.
International Delivery
Please email us at hello@capecollection.com.au and we can quote you a delivery price if we are able to send to your destination.
Returns
- Cape Collection will not refund or replace any product because choice of fragrance by customer does not suit or customer changes their mind on the product.
- Cape Collection will not be liable for any loss or damages incurred once goods have been delivered to the customer.
- Cape Collection will not be liable for any misuse or negligence by customers using our products under any circumstances. Customers are always advised to read the safety instructions attached to each product before use.
- Cancellation of online orders are not possible.
- Claims for breakages must be lodged within 24 hours from receipt of delivery.
- Recycled wine bottles will have excess wax at the bottom of the wick, due to the bottles punt (dome/indent). This is unable to be melted due to the proximity to the glass and you will know the end when you see the metal tag of the bottom of the wick. The weight of meltable wax has been calculated and is monitored for glassware changes.
- If you feel you have a faulty product we want to hear from you. Please email hello@capecollection.com.au
Disclaimers
Cape Collection promises to always source the best quality material for our products but will not be held responsible or liable for the manufacturers materials and products under any circumstances.
Our commitment
Cape Collection aims to procure the best quality materials to create the best quality products for our customers.
Privacy
Cape Collection will never disclose any personal details of customers who order online including credit card details to any other party except where required by law.
Contact forms & Cookies
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